Refund Policy

Last Updated: May 1, 2026

Website / Platform Name: TapDeer.me

This Refund Policy (“Policy”) explains the refund, cancellation, billing, and payment terms applicable to purchases, subscriptions, and services provided through the TapDeer.me platform (the “Platform”).

The Platform is operated by TapDeer Inc. (“Company,” “we,” “us,” or “our”), headquartered in Ontario, Canada.

Payments on the Platform may be processed through authorized third-party payment processors.

By purchasing or subscribing to the Platform, you agree to this Refund Policy in addition to our Terms of Service and Privacy Policy.

1. Merchant of Record

The Company may use authorized third-party payment processors and merchant-of-record providers to process transactions.

Such providers may:

• process payments;
• collect and remit taxes;
• issue invoices;
• handle certain billing matters;
• process refunds where applicable;
• conduct fraud prevention and payment verification.

Certain payment-related rights and obligations may also be governed by Stripe's own customer terms, policies, and procedures.

Users may be required to comply with Stripe's terms in addition to the Company's policies.

2. Subscription Services

The Platform may offer:

• recurring subscriptions;
• monthly plans;
• annual plans;
• usage-based services;
• promotional pricing;
• trial offers;
• one-time purchases.

Subscription details, pricing, renewal terms, and included features will be displayed at the time of purchase.

3. General Refund Policy

Due to the digital, hosted, and AI-powered nature of the Platform, payments are generally non-refundable except where:

• required by applicable law;
• expressly stated otherwise;
• approved at the Company's sole discretion.

Once access to the Platform, AI services, hosting infrastructure, or digital functionality has been provided, refunds may be limited or unavailable.

4. Trial Periods and Promotional Offers

If the Platform offers a free trial or promotional access period:

• users are responsible for cancelling before the trial ends if they do not wish to continue;
• paid subscriptions may automatically begin after the trial period unless cancelled;
• failure to cancel before renewal may result in charges.

Except where required by law, charges incurred after expiration of a trial period are non-refundable.

5. Subscription Cancellation

Users may cancel subscriptions at any time through:

• their account settings;
• Stripe billing management tools;
• customer support where applicable.

Unless otherwise stated:

• cancellation stops future renewals only;
• cancellation does not retroactively refund prior charges;
• access continues until the end of the current billing cycle.

Users are responsible for managing their own subscription status.

6. Annual Plans

Unless otherwise required by law or expressly agreed otherwise:

• annual subscriptions are billed in advance;
• annual subscription fees are non-refundable after purchase;
• partial-period refunds are generally not provided.

At the Company's sole discretion, limited prorated refunds may occasionally be offered.

7. Usage-Based Charges

Where applicable, certain Platform services may incur usage-based fees including:

• AI processing usage;
• API usage;
• storage usage;
• bandwidth usage;
• premium feature consumption.

Usage-based charges are generally non-refundable once incurred.

Users are responsible for monitoring their own usage levels.

8. Chargebacks and Payment Disputes

Users agree to contact the Company before initiating:

• chargebacks;
• payment disputes;
• bank reversals.

Improper or fraudulent chargebacks may result in:

• account suspension;
• account termination;
• restriction of Platform access;
• recovery actions for unpaid amounts.

The Company reserves the right to provide transaction records, account activity, IP logs, acceptance records, and usage information in response to payment disputes.

9. Refund Exceptions

The Company may consider refunds on a case-by-case basis for circumstances including:

• duplicate billing;
• proven technical failures preventing substantial Platform access;
• accidental duplicate purchases;
• unauthorized payment activity verified by investigation;
• billing errors caused directly by the Company.

Approval of refunds is at the Company's sole discretion unless otherwise required by applicable law.

10. No Refunds for AI Output Quality

Because artificial intelligence systems may generate variable, inaccurate, incomplete, or unsatisfactory outputs, dissatisfaction with:

• chatbot responses;
• AI-generated content;
• output quality;
• hallucinations or inaccuracies;
• conversational behavior;
• subjective performance expectations;

does not automatically entitle users to refunds.

AI-generated services are provided on an “as is” and “as available” basis as described in the Terms of Service.

11. Account Termination and Refunds

If the Company suspends or terminates an account due to:

• Terms of Service violations;
• unlawful activity;
• abuse;
• fraud;
• security risks;
• prohibited content;

users may lose access to the Platform without refund.

The Company reserves the right to deny refunds in such circumstances.

12. Taxes

Applicable taxes, including sales taxes, VAT, GST/HST, or other government charges, may be added by Stripe or other authorized payment processors where legally required.

Users are responsible for applicable taxes associated with purchases.

13. Currency and Exchange Rates

Prices may be displayed or charged in different currencies.

The Company and its payment providers are not responsible for:

• exchange rate fluctuations;
• foreign transaction fees;
• bank charges;
• currency conversion discrepancies imposed by financial institutions.

14. Compliance With Consumer Laws

Nothing in this Policy limits rights that cannot legally be excluded under applicable consumer protection laws.

Where required by law, certain consumers may have mandatory cancellation or refund rights.

If applicable law grants non-waivable rights, those rights will prevail over conflicting provisions of this Policy.

15. Changes to This Policy

The Company may modify this Refund Policy at any time.

Updated versions become effective upon posting unless otherwise stated.

Continued use of the Platform after changes constitutes acceptance of the revised Policy.

16. Contact Information